Terms and Conditions
We Do Printing Ltd
Company Registration No. 441947
A4 Network Enterprise Park, Kilcoole, Co. Wicklow. A63VH01.
Please read these before placing an order. They cover how ordering works, what happens if something goes wrong, and what we're each responsible for. Our privacy policy is here.
By using this website, you agree to these terms. If you don't agree, please don't use the site.
1. Ordering and Payment
The prices shown on our website are correct at the time of display, but we validate every order before accepting it. If a price has changed or was displayed incorrectly, we'll let you know and you can decide whether to go ahead.
We accept payment by credit card, debit card, or cheque. Full payment (including delivery charges) is required before we start work. If paying by cheque, your order goes into production once the cheque clears.
Once we accept your order, we'll send you a confirmation email. We aim to complete the job by the date in that confirmation. If no date is given, we'll have it done within 30 days.
We reserve the right to refuse any order.
2. Your Artwork and Proofs
You are responsible for the accuracy of your artwork and any proofs you approve. Please check everything carefully: spelling, sizing, colour, layout.
If we spot something that looks off (low resolution, missing bleed, text too close to the edge), we'll flag it before printing. But once you've approved a proof, we print what was approved.
We do not accept liability for errors in approved artwork. This includes spelling mistakes, incorrect information, or layout issues that were present in the file you signed off on.
If your job includes mailing or postal elements, you're responsible for making sure the layout meets current An Post requirements.
3. Your Right to Cancel (Consumer Rights Act 2022)
If you buy something online from us, you normally have 14 days from the date you receive the goods to cancel, without giving a reason. This is your legal right under the Consumer Rights Act 2022.
This right does not apply to custom or personalised products. Because most of our work is printed to your specifications (your artwork, your sizes, your materials), it falls outside the 14-day cooling-off period. A sign with your company logo on it, or a banner printed to your dimensions, can't be resold to someone else.
If you order a standard, off-the-shelf item from us that hasn't been customised, the 14-day right to cancel applies from the day you receive it. To cancel, email us at info@wedoprinting.ie. We'll refund you within 14 days using your original payment method. You'll need to return the item at your own cost and it must be in its original condition.
Nothing in these terms affects your statutory rights.
4. Cancellations (Custom Work)
Most of what we produce is custom. Once production has started, we can't reuse your job for someone else.
If you cancel before production starts
No charge, provided no custom materials have been ordered or manufactured for the job.
If you cancel after production has started
The full job cost applies. If part of the job hasn't been completed yet (for example, a window graphic that's been printed but not yet fitted), we may charge for the completed portion only and not bill for the remaining work. This is at our discretion.
Custom materials
Any materials ordered or manufactured specifically for your job (custom substrates, specialist inks, pre-cut stock) will be charged in full, whether or not the job is completed.
Standard materials ordered in
If we ordered standard stock for your job that can be returned to our supplier, you may still be subject to a restocking fee from them, which we'll pass on.
How to cancel
We need a written cancellation by email from the person who placed the order, or someone with authority in their organisation. Phone cancellations aren't sufficient on their own.
5. Returns and Refunds
Because most of our work is custom-printed, we can't accept returns simply because you changed your mind. We made it specifically for you.
If there's a genuine manufacturing defect, or the finished product doesn't match the proof you approved, contact us within 24 hours of receiving the job. We'll either reprint it at no charge or offer a full refund. We maintain the right to assess what counts as a manufacturing defect.
Standard (non-custom) items can be returned within 7 working days of delivery, provided they're in original condition. You'll need to arrange and cover return shipping.
If you have a complaint, email us at info@wedoprinting.ie or write to us at the address above.
6. Delivery
Delivery charges are shown at checkout. We use our own driver and courier services depending on the job. If you need something by a specific date, let us know at the time of ordering and we'll confirm whether we can meet it.
7. Your Account and Security
If you create an account on our site, keep your login details private. Don't share them. If you think someone else has accessed your account, let us know straight away.
8. Copyright and Intellectual Property
Everything on this website (text, images, layout, code) belongs to us or our licensors. You can browse and download what you need to place an order, but you can't copy, republish, or redistribute any of it without our written permission.
You confirm that you own the rights to any artwork, images, or logos you upload to us. If someone makes a claim against us because of content you supplied, you agree to cover any costs or damages that arise from that.
9. Third-Party Content and Links
Some content on this site may come from third parties. We publish it in good faith but don't guarantee its accuracy.
If we link to other websites, that's not an endorsement. We're not responsible for what's on them.
10. Website Availability
We do our best to keep the site running, but we can't guarantee it'll be available 100% of the time. Don't try to hack it, break it, or interfere with how it works.
11. Liability
If you buy something from us and it's defective, we'll sort it out. Our warranty covers defects in materials and workmanship for 90 days under normal use.
Beyond that:
- We're not liable for indirect losses, lost profits, lost data, or consequential damages.
- If we are liable to you for any reason, our liability is capped at the amount you paid for the product in question.
- You're responsible for making sure your computer and browser work with our site. We don't guarantee downloads from the site will be virus-free (though we do check them).
12. Applicable Law
These terms are governed by Irish law. Any disputes will be dealt with in the Irish courts.
13. General
- We can update these terms at any time. The current version is always on this page.
- If any part of these terms turns out to be unenforceable, the rest still applies.
- Neither of us is liable for things genuinely outside our control (force majeure).
- Not enforcing a term on one occasion doesn't mean we've waived it for the future.
- These terms, along with your order confirmation, are the whole agreement between us.
Last updated: May 2026